Extended returns period:

We are extending our returns period for the holidays to make things a little easier for you.
Any items bought between 17th November 2025 and 31st December 2025 can be returned up until 31st January 2026.
Our returns policy will go back to normal for any items bought from 1st January 2026 onwards.

Delivery Information

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.

The products you ordered could be shipped from different warehouses in Europe, subject to stock availability, therefore different delivery times may apply.

Please consider the one below as an estimated time of delivery; the actual delivery time is displayed at checkout.

Products may also be delivered in separate shipments.

Pick Up Point: FREE

  • Products are delivered within 4-5 working days.
  • Collection is available 7 days a week, depending on store opening hours.
  • Orders placed before 11 am (CET) Monday to Friday will be dispatched the same day.

Standard Delivery: 5€ (Free for VIP Customers/Free on orders over 85€)

  • Products are delivered within 4-5 working days.
  • Delivery is Monday to Friday during business hours.
  • Orders placed before 11 am (CET) Monday to Friday will be dispatched the same day.

Express Delivery: €10

  • Products are delivered within 1-4 business days.
  • Delivery is Monday to Friday during business hours.
  • Express orders placed before 11 am (CET) Monday to Friday will be dispatched the same day

 

Shipment tracking

You can track shipment of your Products here: Track your order

Please note this link will direct you to the courier's website, which is not controlled by us.

Please note:
  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All products are shipped from our warehouses in Leicester, United Kingdom and/or Prague, Czech Republic.
  • We only deliver in: Austria, Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Netherlands, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and the Isle of Man)
  • We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands, Büsingen, Helgoland, Åland Islands, Fær Øer Islands and Greenland, PO Boxes.